Welcome to Poseidon tech Support

Product Support

Replacement Policy
  • Within 30 calendar days of delivery if the product has no manufacturing defect and is still in new or like-new condition.Within 30 calendar days of delivery if the product has sustained substantial damage in transit.

  • Within 30 calendar days of delivery if the product purchased does not match the original description of the product in one or more significant respects.

  • Within 30 calendar days of delivery if the product has a manufacturing defect(s).
A replacement will not be provided within 30 calendar days of the purchase in following cases:

  • The replacement was requested beyond 30 calendars days of delivery;Legal proof-of-purchase or receipts are not provided or are reasonably believed to have been forged or tampered with.

  • Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

  • Product is found to have no manufacturing defects after appropriate tests are conducted by SUBLUE Technical Support.

  • Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

  • Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.

  • Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

  • Respective product has not been sent back to SUBLUE 7 calendar days after replacement confirmation from SUBLUE.

  • The date of activation exceeds 30 days after the date of delivery.
Tutorial Videos

Sublue SWII – An electronic kick board

Sublue WhiteShark MIX Unboxing Video

WhiteShark MIX Tutorial – Inspection Before Use

Sublue Care

Warranty & Repair Service
  • After the customer purchases the company’s products, the on-site commissioning, installation and use skills training can be performed free of charge.

  • When the company’s products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period.

  • When the company’s products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period.

  • If the warranty period is exceeded, the maintenance fee will be charged for the repair. (repair cost + component fee)

Maintenance Videos

WhiteShark Mix – Maintenance (English)

WhiteShark Mix – Maintenance (Spanish)

WhiteShark MIX Tutorial – How to Install the Battery and Floater

FAQ​

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    Contact

    Address:
    Auckland, New Zealand

    Email:
    info@poseidontech.co.nz

    Tel:
    09 688 2348
    +64 226 927 534

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