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Product Support

Refund/Return/Replacement Policies

RETURN AND REFUND

If your items are faulty, damaged, incorrectly, or dead-on arrival, you may contact us for return and refund within 14 days from the date of purchase. If you are able to provide a receipt or other satisfactory proof of purchase, we may offer you a return and refund if the item(s) is:

  • In saleable and undamaged condition
  • In its original condition with packaging

We are not able to accept CHANGE OF MIND returns or refund, and returns or refund for the item(s) which:

  • Were purchased more than 14 days ago from the date of purchase
  • Are not in their original condition with packaging; or
  • Are not in saleable and undamaged condition; or
  • Without proof of purchase

As we provide free shipping in NZ, there are a lot of costs associated with processing an order, so the 10% restocking fee may apply.

For amounts refunded via internet transfer into the bank account provided, please allow five business days.

REPLACEMENT OF ITEMS

In terms of replacement of item(s), we will need a return of the products for assessment. Once we have confirmed the damage or fault of the item(s), it might be replaced for free of charge.

As it all determined by Poseidon Tech LTD.

Products can be returned to us via courier at your own cost, please contact us to find out if you can ship your item(s).

Please note that the item(s) must be returned within a reasonable period. Any returning items are shipped at the buyer’s risk, and we will not take responsibility for any items are lost or damaged due to the negligence or fault of a third party.

All purchases are subject to the New Zealand Consumer Guarantees Act which can be found here:

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html

Shipping Policy

Shipping & Delivery within New Zealand: Free delivery in NZ

Your order will generally be processed within 24-48 hours of placing your order. we use Courier Post or NZ Couriers for fast & secure delivery for shipping within New Zealand Monday to Friday (business days), for rural delivery sometimes a third party is used. Orders received after 3:00pm will be processed the next business day.

Please allow:
1 – 2 working days for Auckland deliveries
1 – 2 working days for North Island deliveries
2 – 3 working days for South Island deliveries

Rural delivery add 1-2 days.

Please note that dates given for delivery are a best estimate and are given in good faith but are not to be treated as a condition of the sale. No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery. Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

WE DO NOT DELIVER TO PO BOXES.
Unfortunately NZ Post do not accept deliveries from any couriers but their own.

 

Tutorial Videos

Sublue SWII – An electronic kick board

Sublue WhiteShark MIX Unboxing Video

WhiteShark MIX Tutorial – Inspection Before Use

Sublue Care

Warranty & Repair Service
  • After the customer purchases the company’s products, the on-site commissioning, installation and use skills training can be performed free of charge.

  • When the company’s products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period.

  • When the company’s products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period.

  • If the warranty period is exceeded, the maintenance fee will be charged for the repair. (repair cost + component fee)

Maintenance Videos

WhiteShark Mix – Maintenance (English)

WhiteShark Mix – Maintenance (Spanish)

WhiteShark MIX Tutorial – How to Install the Battery and Floater

FAQ​

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    Address:
    Auckland, New Zealand

    Email:
    info@poseidontech.co.nz

    Tel:
    09 688 2348
    +64 226 927 534

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